Pawn loans
Pawn loan enquiries, redemptions, extensions and questions about pawn tickets belong to the pawn loan branches in Aachen and Düren.
CONTACT
The right way to contact Rheinische Edelmetall
Whether your enquiry is about selling gold, a pawn loan, an item in our jewellery catalogue or a question about an existing case: a short message with your request and preferred branch helps us direct it to the right team.
ENQUIRY NAVIGATOR
Send us your enquiry
Please keep your message concise and include only the information needed for an initial assessment. For binding valuations, we usually need to inspect the item in person.
Gold buying & valuation
Gold, jewellery, silver, dental gold, coins and bars are checked in person on site. A binding price is only possible after inspection.
Jewellery catalogue
If you are interested in jewellery or a watch from the catalogue, please mention the item, category or reference in your enquiry.
PREPARATION
What helps us prepare your visit
A short, precise enquiry helps us direct your message to the right branch or department. It does not replace inspection, but it makes the next step clearer.
Name the item or case
A short reference is enough: item type, pawn ticket, catalogue item, collection or requested valuation.
Choose your preferred branch
This helps us see whether Aachen, Düren or one of the buying branches is the right point of contact.
Choose the reply route
Let us know whether e-mail, phone or a visit to the branch is the most useful next step.
BRANCHES
Choose the right branch for your request
Aachen and Düren handle pawn loans and buying. Herzogenrath, Würselen and Alsdorf focus on buying precious metals, jewellery and related items.
Pawn loans & precious metal buying
Rheinische Edelmetall Aachen
Jülicher Straße 30-3252070 Aachen View branch
Pawn loans & precious metal buying
Rheinische Edelmetall Düren
Kölnstraße 252349 Düren View branch
Precious metal buying
Rheinische Edelmetall Herzogenrath
Bahnhofstraße 352134 Herzogenrath View branch
Precious metal buying
Rheinische Edelmetall Würselen
Klosterstraße 452146 Würselen View branch
Precious metal buying
Rheinische Edelmetall Alsdorf
Denkmalplatz 2952477 Alsdorf View branch
Location information
Rheinische Edelmetall Düren Aachener Straße
Aachener Straße 19b52349 Düren
This location is currently listed for location information. For active enquiries in Düren, please use the Kölnstraße branch.
View branchBEFORE YOUR VISIT
What helps on site
A short preparation does not replace inspection, but it helps make the visit calmer and easier to assign.
Bring the item with you
For a reliable valuation, we normally need to inspect the item in person.
Bring ID if required
For pawn loans and certain buying transactions, identification may be required by law.
Mention the branch
Please tell us which branch is most convenient for you, especially if your enquiry concerns a visit.
Do not send sensitive documents unnecessarily
Please avoid sending full ID details, bank data or extensive sensitive documents through the form unless specifically requested.
CONTACT FAQ
Frequently asked questions about contacting us
These answers help with initial orientation. For binding valuations, the inspection at the appropriate branch remains decisive.
What is the best way to contact Rheinische Edelmetall?
The easiest way is to use the contact form and briefly describe your request. Please select the relevant topic and, if possible, the branch that is most convenient for you. This helps us direct your enquiry to the right team.
Which e-mail address should I use?
You can contact us at info@rhein-edel.de. Enquiries sent through the contact form are also routed to this address and can be assigned internally.
Which branch is responsible for pawn loans?
Pawn loans are available at our branches in Aachen and Düren. Our branches in Herzogenrath, Würselen and Alsdorf focus on buying precious metals, jewellery and related items.
Where can I have gold, jewellery, dental gold, coins or bars checked?
You can bring these items to one of our buying branches. For an initial enquiry, please describe the type of item and select your preferred branch in the form.
Can I receive a binding purchase price by photo?
No. Photos can help us understand your enquiry, but a binding price normally requires an in-person inspection, including material testing, weight and condition.
What should I bring for a valuation?
Please bring the item itself and, where available, invoices, certificates, boxes or documents. Depending on the transaction, valid identification may also be required.
When is it useful to contact you before visiting?
A short message is useful if you have a larger quantity of items, a specific question, an existing case reference or if you are not sure which branch is appropriate.
How do I enquire about an item from the jewellery catalogue?
Please mention the item or reference in your message. Jewellery from the catalogue is not sold directly online; items can be viewed and purchased at the appropriate branch.
Can I ask a question about a previous sale?
Yes. Please include your name, the branch and any reference that helps us assign the enquiry. Do not send unnecessary sensitive documents through the form.
Can I send documents through the contact form?
The contact form does not provide document upload. Please do not send full ID details, bank data or extensive sensitive information unless we specifically ask for it through a suitable channel.
How quickly will I receive a reply?
We respond as soon as possible during business hours. Response times can vary depending on the branch, the topic and the amount of information required.
Can I choose a branch myself?
Yes. Please select the branch that is most convenient for you. If another branch is more appropriate for your request, we will let you know.
Are enquiries about pawn tickets possible?
Yes. Please provide only the information needed to assign the case, such as the branch and a reference. Do not send photos of sensitive documents unless specifically requested.
Is the contact form suitable for urgent matters?
For urgent matters during opening hours, it is often best to contact or visit the relevant branch directly. The form is suitable for structured enquiries and preparation.
READY TO CONTACT US?
Send your enquiry or visit the right branch directly
Whether you are preparing a valuation, have a question about a pawn loan or would like to ask about an item from the jewellery catalogue: we will help you find the right next step.